Tours sold in China must list all details on itinerary; bid to end ‘zero-fare’ trips
- Tour agency or tour guide certificates can be suspended or revoked.
- Tourists have the right to, within 30 days from the end of travel, ask the travel agency to return their purchases and refund them on behalf of the stores.
- Tourists can seek a refund for services that require additional payment within 30 days from the end of travel.
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Local travel players have mixed reactions to China’s new tourism law to enhance protection for travellers from the country, which takes effect on Oct 1.
While many have welcomed the changes as it could boost travel to Singapore, others felt otherwise as tours to the city-state are often packaged with other regional destinations, which may be affected by the new law.
The changes, made known to agencies here through circulars sent out last week, stipulate that tours sold in China for domestic and overseas travel clearly list itineraries, duration and details of transport, hotels and meals.
The law also puts a stop to “zero- or negative- fare tours” – a phenomenon that the local Chinese media has described as rampant in China.
Background story
LEVELLING THE FIELD
Agencies which survive on such shopping tours have to change the way they operate or get out of the market. This levels the playing field for our agents.
- Ms Anita Tan, National Association of Travel Agents Singapore chief operating officer
Some new measures
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New law for China tourists kicks in on Oct 1
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